ZoLink operates as an independent directory that organizes content shared publicly or submitted by the community, including Zalo groups, official OA channels, and Mini Apps.
Because the content listed in the directory may involve different parties, we maintain a process for handling legal concerns, content complaints, correction requests, and removal requests where appropriate.
This page explains what types of requests we accept, what information should be provided, how requests are reviewed, and which channels should be used to contact us.
What types of complaints does ZoLink accept?
We may review requests related to:
- Inaccurate or misleading information
- Broken links, outdated links, or links that are no longer appropriate
- Requests to correct names, descriptions, or how content is displayed
- Requests to remove a group, OA channel, or Mini App from the directory
- Copyright, trademark, impersonation, or other misuse-related complaints
- Concerns about content that may affect the reputation, rights, or legitimate interests of an individual or organization
- Reports involving harmful content, potentially unlawful content, or situations that may require urgent review
Each request is assessed based on the nature of the issue, the information provided, and what can reasonably be verified within the scope of an independent directory.
The nature of content displayed on the website
We do not own, manage, or represent the groups, OA channels, or Mini Apps listed in the directory.
Our role is to:
- Collect information that is publicly shared or submitted by users
- Edit and structure it so it is easier to browse
- Receive feedback when information is inaccurate, links are broken, or content needs review
- Make corrections, hide content, or remove content where appropriate
This means ZoLink can manage how content appears in the directory, but we do not control internal activity, conversations, transactions, or the operation of third-party groups, OA channels, or Mini Apps.
What should you provide when submitting a complaint?
To help us review a request more clearly and efficiently, please provide at least:
- Your name
- The reason for the complaint or request
You may also provide, if you wish:
- An email address
- A Zalo contact
- The link to the content in question
- Supporting material, screenshots, or other reference information
An email address or Zalo contact is optional, but if you would like us to follow up with you or need further discussion during the review process, providing contact details will make that easier.
How do we handle complaints?
ZoLink combines automated support with manual review when handling complaints.
The process may include:
1. Request intake
- Requests may be submitted through the contact form, by email, or through the reporting feature on the website
2. Initial classification
- The system may prioritize requests based on urgency, repeated reports, or unusual patterns
- If a listing receives a large number of complaints within a short period, AI may assist with an initial review to identify signs that require closer attention
3. Review and assessment
- We examine the information provided, compare it with the content currently displayed, and assess whether the request appears reasonable
4. Appropriate action
- Depending on the case, content may remain unchanged, be corrected, be temporarily hidden for further review, or be removed from the directory
This process is applied flexibly depending on the type of content and how clear or complete the submitted information is.
Response and handling time
For copyright-related complaints, we aim to review the matter within 48 hours after receiving enough information for an initial assessment.
For other types of requests, including:
- content corrections
- inaccurate information reports
- broken links
- standard removal requests
- complaints related to descriptions or display format
handling time will depend on the nature of the issue, how complete the submitted information is, and the volume of requests being processed at that time.
Where additional verification, cross-checking, or multi-source review is required, handling may take longer.
When may content be temporarily hidden?
We may temporarily hide content for review in situations such as:
- The content has been reported multiple times within a short period
- There are signs of copyright infringement, impersonation, or interference with the lawful rights of others
- There are signs of unlawful or harmful content, or a meaningful risk of damage if the content remains publicly visible
- There is a reasonable basis to believe the content may be misleading or harmful if it continues to be displayed
Temporary hiding does not mean a final conclusion has been reached. It is a precautionary step used during the review process.
Are anonymous complaints accepted?
As a general rule, we do not encourage anonymous complaints, because a review is usually clearer and more effective when the sender provides basic identifying information.
However, in certain special cases, such as:
- harmful content
- potentially unlawful content
- urgent situations
- circumstances where disclosure of the reporter’s identity may create a clear risk
we may still choose to review the report based on the seriousness of the issue.
That said, requests with clear information are generally easier to assess fully and can often be handled more quickly.
Official complaint channels
You can submit legal requests or complaints through the following main channels:
- The report icon available on each listing
- The Contact page
- Email: [email protected]
You may also reach out through:
- Facebook: facebook.com/zolink.vn
- X: x.com/zolink_vn
However, social platforms should be treated as secondary support channels only. Response times there may be slower than through email, the contact form, or the website’s built-in reporting tools.
Related links
To better understand how we operate and handle content, you may also read:
Important note
ZoLink is an information directory with editorial review. It is not a guarantor, representative, or intermediary for any third party listed on the site.
We will make a good-faith effort to review complaints in a transparent and reasonable manner based on the information provided. However, the fact that a complaint is submitted does not mean every request will automatically be approved or acted on immediately.
Each case is assessed based on its specific circumstances, the extent to which it can be verified, and the scope of responsibility that reasonably applies to us.